We are CX-Go! Your partner to build customer excellence across channels
CX-Go stands for building customer excellence from the get-go. It means we believe that a customer-centric product is a result of putting customer at the centre of business decision making, from product design to delivery. We bring the most effective, data-driven and tailored solutions to help you gain insight about your customers and create an impactful customer experience at every touchpoint.
Our approach combines quantitative and qualitative methods through innovative customer survey tools powered by human skills and technology. We simplify things so you can get comprehensive, real-time results to refine your business strategy.
Understand earlier. Plan better. Thrive longer.
By understanding your customer, you can create product that is very relevant to them: your product is solving their pain points and catering to their needs. We will help you to create the best product your customers, the one they will love and advocate.
Speak your customer language and build a meaningful conversation with them.
By understanding your customer, you can speak their language and design better message for them. We will help you to uncover the hidden insight, find the most effective appeal, and develop a better customer-centric campaign strategy for your product.
Keep a close eye on the pulse of those using your brand or services.
By understanding your customer thoroughly, you can achieve customer excellence. We will help you to deliver the product, service, and communication that your customer need. Customer excellence will drive profitable growth for your company.
“When customer comes first, the customer will last”
– Robert Half
Customer-centric means you think like a customer, speak like a customer, listen to their unspoken needs and co-create the next memorable customer experience upon their insights. And at CX-Go, we know exactly how to get you there.
tapfeedback is an online customer feedback survey platform. It is designed for you to create, send, and collect feedback from your customers.
From complaints to compliments, tapfeedback captures insights from your customers and visualized them into insightful dashboard.
tapfeedback will help you to make timely customer-centric decisions, optimize your customer experience, and grow your business.